Assign a ticket to a team instead of specific user

[DigitaWeb]

When it comes to a ticket / contact request, being able to assign it to a team will allow several people to be notified so that a persion immediately available can respond quickly.

This would also allow to manage different teams with specific areas of intervention, as well as to lower the response delay.

[Antoine_]

A very usefull idea ! Or for task, also.

[IanBowden]

Assigning tickets to teams is a requirement as not all users are 100% available, people take time off!!

Also this needs to be implemented as assigning tickets to individuals can lead to ticket resolution delays. Ticket resolution in our company is often a team effort as it should be, as not all tickets are straight forward. Additionally different teams will have different core skills as a team. I need the ability to assign tickets to the right team, the ticket assignee may not be a member of the appropriate team.

[ksalay]

This is a MUST.  When will be in the product

[NoemiNL]

Indeed this should be available for collaborating with teams!

[rraven]

100% needed to run an effective support ticketing process flow. So many use cases.

[harmon_dan]

Agreed, this would be helpful.

[Giorgio]

Yes it is exactly what is needed. Hopefully they will apply it. Or even to assign a ticket to all users would be helpful.

[CMunteanu]

A fantastic idea! Different teams answer different types of tickets and pulling reporting based on those tickets is also crucial.

[Saf]

+1 essential

[fiberpunk]

Yes please. Let's get a little more pro with ticket functionality, at least on "Professional" tier and above.

[SaWells]

This is absolutely needed along with Agent Status's that can be pulled into Workflows for re-assignment when they are OOO.

[AVelez0]

I would really like to see this happen. We absolutely need this to be successful on our team.

[AEryorulmaz]

We need this as well.

[spoole]

When is this happening?