Assign a ticket to a team instead of specific user

When it comes to a ticket / contact request, being able to assign it to a team will allow several people to be notified so that a persion immediately available can respond quickly.

 

This would also allow to manage different teams with specific areas of intervention, as well as to lower the response delay.

HubSpot updates
2 Replies
Antoine_
New Contributor

A very usefull idea ! Or for task, also.

IanBowden
New Member

Assigning tickets to teams is a requirement as not all users are 100% available, people take time off!!

 

Also this needs to be implemented as assigning tickets to individuals can lead to ticket resolution delays. Ticket resolution in our company is often a team effort as it should be, as not all tickets are straight forward. Additionally different teams will have different core skills as a team. I need the ability to assign tickets to the right team, the ticket assignee may not be a member of the appropriate team.