Assign a new email to existing ticket
I'd like to be able to associate new emails to our shared inboxes to existing tickets. Currently any email can be created as a ticket with the email content in the activity of the ticket. When a different contact or external party emails information related to the ticket we can't associate this email to the existing ticket, we can only create a new ticket.
Currently having to copy and paste different threads as notes into the tickets and reply to each thread separately from the Conversations section.