We previously used Freshdesk for our customer support. Freshdesk would automatically assign the ticket to whichever agent picked up the ticket and responded. This was a nice time saver, because even though it's only a click of a button and a search of your name in HubSpot to assign yourself as the ticket owner, those clicks and keystrokes add up.
Can HubSpot consider implementing a feature that allows the account admin to select the option to auto assign the ticket to whichever agent first replied to the ticket?
