HubSpot Ideas


Assign Ticket to First Responder



We previously used Freshdesk for our customer support. Freshdesk would automatically assign the ticket to whichever agent picked up the ticket and responded. This was a nice time saver, because even though it's only a click of a button and a search of your name in HubSpot to assign yourself as the ticket owner, those clicks and keystrokes add up. 


Can HubSpot consider implementing a feature that allows the account admin to select the option to auto assign the ticket to whichever agent first replied to the ticket?


Thank you for the consideration. 

2 Replies



+1 I can't even find a method to work around this with automation!