HubSpot Ideas

NatHiggins

Assign Conversations To Teams

Within a Conversation Inbox, you can only assign a Conversation to an individual but we would like for the ability to assign a Conversation to a Team so that it could then be round-robin assigned to an individual.

Our company has a Tier 1 team that answers most emails that come into our Inbox but there are situations where the client has a question/issue that they cannot answer/fix but is not a complicated thing or something that will take time so associating the Conversation with a Ticket to pass it over to a Tier 2 team simply so it can be round-robin assigned feels a bit excessive.

1 Reply
NatHiggins
Participant

For what it's worth, this is currently functionality that exists within Intercom.