Assign Conversation Owners within Workflow

MSJ-15

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We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. 

 

We are able to successfully reassign tickets based on contact/company properties BUT are limited to just the standard conversation assignment for our inbox. It would be AMAZING to either assign conversations based on the ticket owner (https://community.hubspot.com/t5/HubSpot-Ideas/Assign-Ticket-Owner-to-Associated-Conversation/idi-p/...) OR be able to assign owner within the workflow. 

 

Currently the workflow automation for conversations is VERY limiting and preventing us from using automation to maximze our team. 

9 Replies
Nathage
Member | Platinum Partner

This would be incredibly useful...

percy
Participant

Really waiting for this Feature! 

joyjorgensen
Member

Me three !

TYokom
Member

Cosign this idea! This would be great. We schedule certain hours for our Support techs to be monitoring incoming conversations (email and chat) and so we want to assign those conversations to certain users based on the time of day they come in. Currently we can only assign to a specific user.

LMontes
Member

This is the feature that we need to handle our customer support e-mails. It is a bit disappointing that it is not available yet.

PMeszaros
Member

Super important for us! Without this, the HubSpot Scoring system is useless to us, as we cannot assign the incoming lead through the form submission to the correct owner based on their score. 

KRobinson
Member

This feature would be extremely helpful in managing our chatbot conversations. 

ELichon
Contributor

Can you allow us to change any conversation properties via workflow?

IPerezMolina
Member

We would love to have this feature for our contact forms coming to the inbox, so they are assigned to the country manager/contact owner.