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We have ran into an issue that I thought would be a lot easier to resolve than actually is. There doesn't seem to be a conversation property for owner that is assignable or can be copied to the contact, nor there seems to be a functionality within the chatflows to assign ownership when an agent gets assigned a chat.
What I would like to see:
Within the chatflows, when doing a round-robin rotation, to have a tick box that you could select or de-select to assign (or not) the agent a contact ownwership if the contact owner is unknown. If the user would chose to assign contact ownership a new tick box could be displayed to ask if the user would like to overwrite or not an eventual existing owner. This would make things a lot easier than they are today.
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