Asking Multiple Questions in a Customer Satisfaction Survey
Can we please add the option to add more questions to our automated CSS email that is sent out. This would allow for us to get even more information on the customer to ensure proper and holistic feedback.
@DomRychlik I see this was being worked on back in March of 2020. It's been a year. Have you all gone through the beta testing yet? I just sent you a message asking to be included in that if you haven't started yet. Thanks.
We do surveys on Hubspot contacts after having a webinar . To ask just one question makes Service Hub not very useful to us. We now have to use another tool and import the data back into Hubspot which is a lot of extra work. To be able to ask more questions of different types would make Service Hub useful to us.
Hi @hubspot Product Team, can we get an update on this? Really doesn't make to only ask one question if we want to use Service to replace i.e. Survey Monkey and such.
Hi @SabariRam Can you please provide a rough ETA on when the Beta will be ready for this. That way we can decide if we can wait or should use another program for this.
Hi, I'm seeing many asking the same question and it doesn't appear that a solution has been provided as yet. Still, I'll ask again as it's December 2021, is there a way to enter multiple questions and is there a way the scoring could offer more than three facial expression icons? We are a quality driven manufacturer and it would be helpful to be able to score from 1-10 as an example, as in our industry it wouldn't look very professional to use expression icons. I'm about to revamp our current CSS and would like to use HubSpot to avoid more work. Please let everyone know your launch date? Thank you!
We currently offer custom feedback surveys that supports unlimited questions. Please try that to check whether that supports your needs. We are also exploring the option to include standard CSAT survey question in a custom survey. Please stay tuned.
