During the week or month, I have several questions pending at Hubspot service. Some are urgent, some less so. That is why I use both email and chat for this.
However, when I look in my personal inbox, I only have the choice to filter on all tickets, open tickets and closed tickets. And tickets close automatically after a few days.
I know you can bookmark tickets, but it would be useful to be able to archive closed tickets (those that are actually done, and not automatically closed). So that only the "to-do" tickets are still in my inbox.
What do you think?