Answering instagram messages

I need to be able to respond to instagram messages via my Hubspot account.  Is this possible?

14 Replies
Community Manager
Community Manager

Hey @LoveIbizaVillas 

 

At this time, HubSpot's integration with Instagram only allows users to manage/schedule social posts, so you will need to log in to your app natively to manage these replies.

 

I would recommend creating an idea in our ideas forum to ensure this feature request is seen by our product team.

 

Please let me know if you have any other question.

 

Thank you 

Sharon

Occasional Contributor

Same here!

 

Great that FB Business Messenger integrates... and I can respond from there against two services, but on HubSpot, I can only manage half the services... 

 

Hope this gets resolved quickly.

 

ps. I did cvretae this request in the IDEA Forum: 

https://community.hubspot.com/t5/HubSpot-Ideas/Social-Chat-Instagram-Chat-integration-Facebook-Busin...

New Contributor

Being able to reply to my business Instagram Direct Messages within Hubspot would be a really efficient feauture. I see I can reply to facebook messages and emails but i was really hoping Instagram DMs could be added as well because thats an important part of customer service for my team and I. I was under the impression that this was possible but I just realized it unfortuntaly is not available.

New Member

I agree, and it would be great if it could go one step further and host all comments and messages in a communal space or a place where questions can be sent to the right team members and answered by them. Kind of like a website chat but for instagram.

New Contributor

It's really bad that this does not exist. Should not even need a feature request Hubspot should be ahead of the curve here. You're a marketing automation platform and CRM.

Occasional Contributor

I'd second the idea but not just with Instagram, for us Twitter DM's need to be available.

New Contributor

For a a high traffic and communication platform like Instagram this really should be something to take care of. The reply rates for messages on Instagram are extrelmy high.

New Member

Add instagram to inbox for messeging like it is for facebook messenger. thank you

New Contributor | Platinum Partner
New Contributor | Platinum Partner

Is there an update on this available? 

New Member

Hey i´m new to Hubspot this week, but not beeing able to link my instainbox feels really akward and 2018. When is due to be lauched. 60% of all our traffic goes through insta and i was kinda expextig a system like Hubspot would have a solution for this. 

 

 

New Contributor

Agree we should be able to reply to DMs via HubSpot.. it breaks the UX for CS and social teams and makes it very inefficient.

New Contributor

For Hubspot Chat tool to be 100% effective Instagram Direct has to be integrated into Conversations.

Visitor

Yes, also being able to track new instagram followers would be ideal. Our data isn't feeling accurate because we track new followers for other platform but not Instagram.

New Member

So I spoke with the guys at ManyChat and they say one of the main reasons why this is not available is due to Instagram not having the API keys available for integration softwares like HubSpot and ManyChat to get feeds from the IG chat. So, it seems clear that the demand is there and it's just a matter of time. 

There is a free extension app for google chrome called "All-in-one" and it allows you to integrate different chat/messaging systems into a single application (with multiple tabs allowing you to jump into each respective platforms) one of these chat systems is Instagram - so those guys figured a work around.

 

But at the moment, my team is just sitting behind our Facebook business page for any social inquiries coming from IG and FB platforms..