HubSpot Ideas

Astocker

Answer DMs on Twitter

We want to be able to answer DMs and reply to messages on Twitter and all other social media channels (instagram, youtube, etc.)

8 Replies
trevordjones
Key Advisor | Diamond Partner

This would be a very useful tool for service applications.  We definitely should be able to include Twitter in our ticket flows.

KDailey
Member | Elite Partner

Definitely needed! All social channels could be hooked into the chat portal in theory. But especially the big three: Facebook, Twitter, and Instagram.

tmerridew
Participant

I would also like to see this, its a small reason why I still need to either manually go into Twitter directly or run something like HootSuite or Fennic

RGianchand
Member

We want this too! We should be able to include Twitter DMs in our ticket flows.

SimplyBizAlex
Member

Yes please. And to be included in reportng stats

OCrellin
Member

Agree - we do most of our engagement on twitter and insta with our community and need to be able to reply to DMs from those platforms through the chat function - just having facebook messenger isn't enough or really relevant to us. 

KTotten
Participant

Our team definitely needs this too!

MelCiotti
Member

Upvote x1000!