HubSpot Ideas

JoJohanna

Analyzing Snippets

It would be very helpful to be able to analyze the use and the response rate to Snippets (that contain a link for example).

48 Replies
GPhilippas
Participant

I would love to be able to see this data as well!

It would be a great way to quickly see which snippets are not being used and which are bing used the most.

JDerwort
Member

Yes please, we also really need to measure and track our snippet use! I like to analyze how efficient my team members work. Which snippets they use or not use. And how often they are using them. 

tel_mark
Participant

Agreed - we've got loads of snippets created by and possibly being used by other members of the team but no way of cleaning up the list for ones which haven't been used for a period of time.

ARay7186
Member

Being able to export snippets, track their usage, and pull reports on them would be incredibly valuable. 

M2Friis
Member

This is a feature that we'd like as well, having this feature gives us an opportunity to both optimise our contact handling, but also gain an overview of how our communication with the customers is doing. 

We'd be able to analyze the outliers a lot better in this regard.

DennisHL
Member

In addition to the above, it would be awesome to be able to utilize snippet and template triggers in workflows. For example my team uses different responses based on what the end user is asking and for tracking the team then needs to update property values. It would be awesome to be able to automatically update ticket property values based on what the response was to the end user to cut down on manual work the team needs to do for each ticket. Thanks!

LizeM
Member

Tracking of snippets and template usage would be beneficial - definitely agree!

AKraus0
Member

This would be extremely helpful. Giving it the biggest upvote possible!

SariTK
Participant

The need to report the use of snippets. 👍 It would be good to know who has used snippets and how many times this snippets has been used. Also is it possible to see when this snippet email has been sent to contact?

Derf
Member

This is almost 3 years now, but the importance of this idea still has not been realized. Hopefully this year it will be...

SHolloway2
Member
That would be awesome
LUlrich1
Member

+1

PSutherland
Member

Absolutely. Even just ranking snippets by team use would be great

CarmenBarón
Participant

Pienso que es muy necesario poder tener métricas del uso de fragmentos para profundizar en el desarrollo del trabajo del equipo de ventas. ¿Tendremos esta actualización pronto?

EmmaClark
Member

This would be a big help for our team in terms of analysing usage across sales and being able to clear them up over time. At the moment the snippets section is a bit messy and difficult to understand how it's being utilised.

TSonay
Member

We totally need that feature!

ksnyder1515
Member

+1!! This feature would be great!

AVChrista
Top Contributor | Elite Partner

I agree with everyone else—it would be great to be able to analyze snippets to see which ones get used the most and which ones don't.

SLindmont
Participant | Platinum Partner

Yes please. As an integration partner, our clients like to use Snippets to extend some features in HS, but it only works if they can report on those efforts.

spoole
Contributor

This would be very beneficial #pleaseimplement