Once a tag is created in the Knowledge Base it can't be deleted. So misspelled or out of date tags can still be used by the article creators. It doesn't affect the visitor/viewer of the articles, but keeping things clean and organized is a must in tools like HubSpot.
2024 edit: still no word/update on this basic feature
Weitere Ideen mit folgender Beschriftung anzeigen:
I also have an issue with not being able to remove knowledge base tags. My organization are wanting to start adding Time-critical knowledge base articles and the only solution is via the tags. This could result in hundreds if not thousands of tags which after their date will never be used and so will clutter the frequently used ones. It is surprising, that this is not an option, especially where it is possible to remove Marketing blog tags.
Considering if you did a typo, then you need to be very cautious to not use the wrong one in future. Not very user friendly from an administrative point of view. If you then are not the only person who is creating articles for the knowledge base, you might need to have a list for review what tags are misspelled.
Yes, I agree with all the comments posted here. It goes without saying that people make spelling mistakes now and again or want to change the tag in some way. So you should be able to edit and delete them if removed from all curently tagged articles in exactly the same way you can do with categories ansd subcategories. This is basic editing stuff.
1) It would be also helpful to be able to have TAG MANAGER, toimport,modifyanddelete tagsfrom the Tags repository.
2) Being able tobulk create tagsso that article creators will only have to use existing tags instead of creating new every time one by one.
3)Multi-language or translations for tags(meaning the tag is basically the same, but it has a translation adapted to the language of the knowledge base, like categories)
Wow, it should be so EASY to delete or even just rename a tag if I typed it in wrong. Please fix this, it's really weird that I just have to live with incorrect tags and typos forever.
This is really frustrating to not be able to delete a tag, typos happen, like DSVGO vs DSGVO - and even when I think I have it straight, I doubt myself when I see the tag and have to look it up just to make sure I have it right...
Blog topics can be centrally managed, the same should be possible for the Knowledge Base.
I just imported some knowledge base articles to test the feature and found out after it was too late that these tags cannot be deleted, so this would be a very helpful feature to help clean up and organize our knowledge base.
Especially when you are not the only one creating them, if someone mispells something, I'd like to remove it. Also using upper and lower case can result in duplicate content.
Also as part of deleting tags, it would be great if it would give you a list of the articles using the tag about to be deleted so you can change these first. Validation on not being able to remove a tag/keyword if it is used on a draft or published article may be good too, so as to not be able to remove a tag that is in use on a draft or published article (archived would be ok).
Completely agree - it works so nicely in the Blog. The Knowledge Base also needs some love - and the option to delete, edit, manage, and create multi-language versions of tags.
It is frustrating that requests that don't impact directly on machine performance are considered "low priority" but the impact they have on user experience, time wasted by users having to find work-arounds, or just ploughing through endless checks that would be a breeze if there was some indexing, or some access, or some export capability - that isn't low priority - that's our daily experience working with this app...
Sie müssen ein registrierter Benutzer sein, um hier einen Kommentar hinzuzufügen. Wenn Sie sich bereits registriert haben, melden Sie sich bitte an. Wenn Sie sich noch nicht registriert haben, führen Sie bitte eine Registrierung durch und melden Sie sich an.
