Hello, the custom feedback surveys and custom reporting do not have averaging analytics. To interpret results, we must create a custom report, export the datasheet and add averages manually on excel. To increase efficiency, it would be fantastic if the Service Hub could follow a process similar to Google Forms. Each question is analyzed, presented in charts and the data is also automatically uploaded to a CSV or XLS file.
I agree with this! Thanks for sharing that. HubSpot Dev Team, this is a highly requested idea. Please consider it.
This would be most helpful!
This would be great!
It would be great if HubSpot was able to add an average happiness score per client, for example, a client submits 10 positive survey responses, happiness score= 100%
I am using workflow to generate average results from custom rating question. For some reason the rating question feedback property will be created in text format but I used a workflow to transform the results in actual numbers.
Then, I am using custom report to visualize the result.
Finally, I am able to generate multiple average results with a single workflow and a single custom report as long as the questionnaire differs.
Hopyfully this helps you to get rid of excel until this idea gets added to HubSpot.
This is very much needed!!
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