Allowing averages for the Custom Feedback Surveys

[NZawadzki]

Hello, the custom feedback surveys and custom reporting do not have averaging analytics. To interpret results, we must create a custom report, export the datasheet and add averages manually on excel. To increase efficiency, it would be fantastic if the Service Hub could follow a process similar to Google Forms. Each question is analyzed, presented in charts and the data is also automatically uploaded to a CSV or XLS file. 

Thank you!

[JU]

I agree with this! Thanks for sharing that. HubSpot Dev Team, this is a highly requested idea. Please consider it.

[Anonymous]

This would be most helpful!

[KPruett]

This would be great!

[NicoleJ]

+1

[gabimaia]

+1

[efaria]

It would be great if HubSpot was able to add an average happiness score per client, for example, a client submits 10 positive survey responses, happiness score= 100%

[ToniTalasjoki]

Hi!

I am using workflow to generate average results from custom rating question. For some reason the rating question feedback property will be created in text format but I used a workflow to transform the results in actual numbers.

Then, I am using custom report to visualize the result.

Finally, I am able to generate multiple average results with a single workflow and a single custom report as long as the questionnaire differs.

Hopyfully this helps you to get rid of excel until this idea gets added to HubSpot.

Br, Toni

[ABerggren]

This is very much needed!!

[nealbastek]

This feature would be great to add. It's difficult to act on feedback if we can't identify a threshold to act.