Allow users to port their existing phone numbers into HubSpot

[jmangiameli]

Hi All,
You can now get new a phone number through HubSpot! However, we know that for many of you, getting a new number can be a big deal because your current phone numbers are already used throughout your network.
 
We are working on offering number porting. Use this post to let us know if you need number porting (and in what countries) and we'll keep you updated on our progress. 

[jmangiameli]

Hi HubSpot Community!

We are now in private beta for international porting! 14 new countries that you will be able to port your existing phone numbers over to HubSpot. 

For more information on the private beta, view the product announcement under Product Updates in your HubSpot account. The announcement has instructions on how to access the private beta form.

• Click your profile picture in the top right corner, then click Product updates.
• Click the tabs in the left sidebar menu and select "in beta."
• Under "In Beta" type in "International  Number Porting."
• Click on the beta title and READ the product announcement for all details and to access the beta form. 

Countries in current porting private beta:

• United Kingdom
• Canada
• Brazil
• Australia
• New Zealand
• Netherlands
• Germany
• France
• Denmark
• Sweden
• Norway
• Finland
• Switzerland
• Austria
• Ireland
• Mexico
• Spain
• Italy

We will continue to add updates here on additional countries as we make progress on this current launch. Thank you!

[olgary]

To celebrate a year since this idea has been submitted - is there a ETA on when the feature might become available? 

[SSumabat]

United States. Is this number porting already available?

[louischausse]

Canada

[MMaxwell55]

The fact that this was 2 years ago and still can't be done is surprising. Also their AI chat bot says it can be done but support says it still can't. Hopefully this is implemented soon.

"Steps to Transfer a Number from Twilio to HubSpot:

1. Access Your Twilio Account:

   • Log in to your Twilio account where you have the number you want to transfer.

2. Prepare the Number for Transfer:

   • Ensure that the number you want to transfer meets the requirements for porting out from Twilio.

3. Contact HubSpot Support:

   • Reach out to HubSpot Support to request the transfer of the number from Twilio to your HubSpot account.
   • Provide the necessary details of the number you wish to transfer and the account it should be assigned to.

4. Work with HubSpot to Initiate the Transfer:

   • Work closely with HubSpot's Support team to facilitate the process of transferring the number from Twilio to your HubSpot account.

5. Verify the Transfer:

   • Follow any verification steps required by Twilio and HubSpot to confirm the successful transfer of the number.

6. Assign the Number to Your Account:

   • Upon successful transfer, ensure that the number is correctly assigned to your HubSpot account so that you can use it for calling purposes within HubSpot.

7. Testing and Validation:

   • Test the functionality of the transferred number within HubSpot to ensure it is working as expected for making calls.

8. Completion:

   • Once the number has been successfully transferred and assigned to your HubSpot account, you should be able to work and make calls from HubSpot using the transferred number.

If you encounter any issues during the transfer process, it's recommended to seek assistance from both HubSpot and Twilio support teams for further guidance and troubleshooting."

[JTurner84]

Yay!

[Oxymoron8950]

Yes I am very interested in number porting in Hawaii USA

[LuigiPalla]

I just checked and this is still not available after 2 years! I'm in Montreal, Canada and would love to port my (expensive) RingCentral number!

[jmbray]

+1 United States.

Definitely a big deal for us. We have a lot of in-market numbers that receive the bulk of our inbound sales business and not being able to port those in would be a deal breaker for using HubSpot inbound calling for us.

[WCowburgh]

Any ETA on when this will be implemented?

[TStämpfli]

Switzerland 🙂 Yes please

[AFones]

UK Please!

[OA4]

This is a must! Companies can't change their number as all customers know it already and have it in their systems. 

[TexasYes]

This is critical to drive adoption of HubSpot for clients who already have numbers in use. 

[SGueragac]

GERMANY

[MSchallinger]

Canada please

[PDuff]

UK please.

[GSimcock]

UK please

[SlimBob]

Currently, it isn't possible to port phone numbers from our current phone provider to use with HubSpot Calling.

This is a non-starter for us to leave our current phone provider and begin using HubSpot Calling.

[KHerman]

United States Please