Allow users to port their existing phone numbers into HubSpot

[jmangiameli]

Hi All,
You can now get new a phone number through HubSpot! However, we know that for many of you, getting a new number can be a big deal because your current phone numbers are already used throughout your network.
 
We are working on offering number porting. Use this post to let us know if you need number porting (and in what countries) and we'll keep you updated on our progress. 

[jmangiameli]

Hi HubSpot Community!

We are now in private beta for international porting! 14 new countries that you will be able to port your existing phone numbers over to HubSpot. 

For more information on the private beta, view the product announcement under Product Updates in your HubSpot account. The announcement has instructions on how to access the private beta form.

• Click your profile picture in the top right corner, then click Product updates.
• Click the tabs in the left sidebar menu and select "in beta."
• Under "In Beta" type in "International  Number Porting."
• Click on the beta title and READ the product announcement for all details and to access the beta form. 

Countries in current porting private beta:

• United Kingdom
• Canada
• Brazil
• Australia
• New Zealand
• Netherlands
• Germany
• France
• Denmark
• Sweden
• Norway
• Finland
• Switzerland
• Austria
• Ireland
• Mexico
• Spain
• Italy

We will continue to add updates here on additional countries as we make progress on this current launch. Thank you!

[Joacimbr]

Norway please

[hanryabreu]

Brazil

[Lawrence_AB]

This is the first roadblock in the discussion of moving our customer support system over to HubSpot.

I will follow this thread and hopefully we see this feature available in the United States in the future.

[Serena_AB]

Thanks for opening this as a thread, HubSpot team - love the proactive discussion!

We currently use Zendesk for our Support Team (service) and HubSpot for all others.

There is a company need to get everything centralized.

We are excited to have HubSpot serve that need since we only have one team in ZD.

However, without port, a shopping opportunity has been created for us to move our spending away from both ZD and HS.

We will stay tuned!

-United States

[gspan]

when will hubspot be able to offer australian service numbers?

[MYS]

We are in the UK - it would be very helpful to have this feature. 

[VSopkin]

This is an important feature and I also believe the number of available phone numbers should match the number of seats in the account. 

USA

[Dermeleve]

What is the estimated timeline for this functionality? (I'm a USA customer) 

Thank you!

[PhillipSilesky]

Very important, need this in the US. Is there any estimation on timeline yet?

[MYS]

I have set up our own account with Twilio. If all goes according to plan it looks like we will be able to port our numbers from our current CRM (Freshworks) to our Twilio account and then connect this to Hubspot via Twilio connect - I haven't completed the process yet but it seems this is a workaround being able to keep our phone numbers.

[kenbave]

If this feature were available, we'd drop our current company phone subscription and switch to using Hubspot for all inbound and outbound calls immediately. Please add this feature in the USA!

[JAustin7]

In the U.S., please! 

[LKruse]

We need this in the US. 

[WCritchlow]

UK and US please!

[jakefisher]

US here. We'd like to port our numbers are into HubSpot. 

[michaelpalmer]

United States, Canada, Australia

[ntensz]

This is a great way to create more stickiness for us users!! 

Canada

[JThompson3]

I have to agree that our phone numbers almost follow our brands.  I am sure my business phone number is saved in my clients mobile devices, so to get a new number and then ask all of my clients and referral sources would prove challenging.  

[richmackey]

United states. We have unique numbers already for our team members who need them, and don't want to reprint business cards, etc.

[HFoote]

United States please!