HubSpot Ideas


Allow updates/comments to Jira submissions populate in the associated Service Hub Ticket feed.

I think that any updates from our QA team through Jira should populate on the associated support ticket of the client affected by the issue.


For instance, we submit a support ticket for someone who sees an error message. Our team creates a Jira development ticket and associates it to the Service Hub support ticket. Any updates given by our QA team in Jira are sent to our filtered inbox. I want to see those updates on the actual Service Hub ticket record so that everything about the issue is consolidated in one spot. Right now, in order to update the customer on their issue, we have to search for the email containing the update in our filtered inbox which seems very clunky. 

0 いいね!