Allow to register several contacts that have the same email address

[Arne]

Some of our customers and partners are working with team email boxes, e.g. sales@ or procurement@ etc.

The emails we receive from such accounts are sent by different contacts. Those may have their own telephone numbers, job titles and should be registered as regular contacts in HubSpot in order to have a clear association of e.g. phone calls, notes and tasks.

The problem is that these contacts cannot be registered using their team email address since the address is used already thus the additional team members (contacts) of our customers and partners don’t get added to the crm although they‘d be valuable.

Please change that as soon as possible. Thanks in advance👍

[jmorana]

We are facing the same issue where contacts are working from the same email but have different phone numbers and job titles

[ABunney]

Yes same issue here, even if there can be a different sort of unique identifier other than the email that somehow tells contacts with the same email address apart?

[RAlexsander]

We also need that option!

[RHeckmann]

Would be great to be able to utilize this as an option.

[ALloyd83]

We also have this issue and desperately need a solution. It would be really useful to be able to set a secondary identifier to the email address. 

[Ruurd]

Same issue here. Would already help a lot if it would be possible to send email to the secondary email address (as long as that doesn't need unique values as well). Almost 50% of our contacts use a shared inbox and we can't email any of them 😕

[EQuintero2]

We also need that option

[cmausolf]

The lack of this functionality is severely limiting.

[joe12south]

Desperately need this. I know for many people HubSpot forcing email addresses and domains as unique identifiers is convenient, but it quickly breaks down for all but the simplest of organizations. Neither is truly unique, and they shouldn't be forced to work as such. (That's what an ID is for.)

[EQuintero2]

We are still awaiting a resolution for handling multiple submissions with the same email address in Hubspot. This is particularly relevant for us since we sell to police officers, many of whom use a shared email address. Our goal is to manage these leads individually without HubSpot overwriting the data every time there is a form submission with the same email address. Has anyone successfully navigated this challenge and found a viable solution? Your insights would be greatly appreciated.