HubSpot Ideas

CLatta

Allow the "Go to Customer Portal" hyperlink to show the Customer Portal Page Title Setting

Hi, Team! It would be very helpful if the "Go to Customer Portal" hyperlink in the Knowledge Base navigation bar could pull from the Customer Portal Page title in Customer Portal settings. Currently  the Knowledge Base template navigation bar settings has a button to toggle the Customer Portal on or off, and if on, it automatically displays as "Go to Customer Portal."

 

We have a separate customer portal page for our software product, and it's confusing to also refer to the Knowledge Base Customer Portal as the "Customer Portal." It would make much more sense for the hyperlink to show the Customer Portal page title in the Customer Portal settings. For example, we named our Customer Portal Page title "<<Company Name>> Help Center", and we'd like to see the hyperlink in the Knowledge Base navigation bar displayed as "Go to <<Company Name>> Help Center". There's even a Hubspot article that makes it sound like this fuctionality is already there. I'm attaching a picture of where that is in the article, highlighted in yellow. Thank you so much! 

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1 Reply
MWang1
Member

I fully agree. Our customers do not understand that a "customer portal" is a place to see their tickets. It would be very helpful to be able to make changes to "Go to Customer Portal" to make it clearer and more tailored to use cases.