"Activity type" workflow condition is fairly new and it doesn't allow for re-enrollment trigger.
There are many instances whereby users want to track sales emails being sent to contacts and to reenroll contacts into the workflow to create tasks for follow-up, etc.
It will really help if "Activity type" allows for reenrollment to pull in contacts into the same workflow multiple times.
@Grace215 I have the same issue. We are unable to create Inbound call tickets due to HS's inability to re-enroll contacts into our workflow. I've also spent multiple hours/days with multiple internal and external team members to try to solve the issue but no luck. Have you since been able to find a workaround?
The whole reason for activity type is to be able to automate notifications when a lead/deal or other record has past a certian time frame. This is yet another standard CRM tool that should be provided.
Agree that this issue, which looks like it's pending from 2018, should be seriously addressed. Running a support organization receiving inbound calls without this this ability is onerous, not allowing us to understand the full scope of activity and opening up room for error. Further, it is well below the capabilities of competitive CRMs. Let's make 2024 the year this happens!
Any progress on this? There are 230+ likes on this idea. Our whole business model is **bleep** because activitie triggers can't re-enroll, thus, our process completely collapses for repeat customers and we don't know what to do.
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