It's not possible to use a "," in a quick response. Eg "Yes, connect me to an agent".
Thanks for the observation!
Yes, we can see that a comma becomes the equivalent of an 'enter' or 'return' key. We are taking a look at this and will update when we've fixed this.
As a temporary solution, you should be able to copy and paste in the desired text with the comma (Yes, connect me to an agent) into the quick reply.
Have an awesome day!
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