Allow partner admins to have more access to settings
Currently, there are things such as saving the track call and meeting type settings that only allows super admin to perform the action and not partner admins.
There have been cases whereby there are issues that arise as a result of the clash/difference between Partner Admin and Super Admin.
It would help if partner admins could have more access to such settings so that we will not have to keep going back to the super admin (especially when we are trying to get things set up for them)
What am I missing? I thought this would be such a great change because I don't need to take a seat from my clients to help them now, but this is awful! I can't edit permission sets I created! This is SO limiting! I need to ask my clients to change me back to a super admin for every little thing, it's crazy.
Please make it so that a partner admin has more rights similar to a super admin. Being a partner admin does not help me at all in setting up my clients hubspot CRM.
I think we need to make the distinction clear between Partner Seat and Partner Admin. The Partner Seat is fantastic. Makes total sense not to claim a seat from their tally just so we can help them set it up.
But we need to talk about the Partner Admin permission set. I've encountered quite a few issues with it that have led me to revert back to asking Super Admin rights with all customers we onboard, because Partner Admin requires a lot of work from customers (who often have no idea how it all works) to set up:
By default, the Partner Admin permission set doesn't let you do half the stuff you'd hire a partner for: You can't create assets like emails or forms. You can't create properties, or invite other users. You can't build workflows. The Customer Super Admin has to go in and add these permissions to the Partner Admin role first. This adds to the work for the customer, instead of help us reduce the amount of work for them. It's hard enough sometimes trying to get my customers to even invite me in the first place (they think we magically have access or something). If I then have to guide them through giving me the right permissions as well...
You can't delete properties. I don't know about other partners, but I for one make mistakes (or just reconsider) in my property creation all the time when setting up a new portal. It looks really stupid to go back to my customer and ask them to remove a bunch of technical stuff they don't understand, where we are supposed to do that work for them.
If you ask me, a Partner Admin should just be a Super Admin without any of the higher tier Account settings like the subscriptions. Please have another look at this because right now I just can't recommend my team or customers to use this feature.
I agree with the points other partners have made here. I work with small-to-mid-sized businesses that don't have marketing ops/tech talent. They hire me to manage HubSpot for them in most cases. I can't do the things they need me to do with the partner admin permissions. We need a Partner Admin role that is much more similar to Super Admin.
I imagine that many partners are hired because they bring a level of HubSpot-specific expertise that just doesn't exist on the client's team. We need to be able to do the super admin tasks without taking one of their super admin seats.
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