Allow for Microsoft Teams integration with the Meetings tool and scheduling in the CRM

[Rianne]

Within our organization we use Microsoft Teams for all meetings. When people book a meeting through the Meeting tool with someone, we now have to manually send out an additional Microsoft Teams meeting. We would like to these meeting tool invites to already be Microsoft Teams invites. I know this is possible since Hubspot does exactly this within their own organization, except with Zoom.

It would really make a big difference to us if this were possible.

**Moderator Edit**

This issue has been merged with Marialll2694's post titled: Automatic Microsoft Teams Invite Link to be sent when meeting is scheduled. All comments and kudos have been combined here.

Marialll2694

When you scheudle a meeting through hubspot it should be integrated with Microsoft Teams in a way that it creates the invite with the conference link. Currently you have to send another invite with the link.

We were considering purchasing HubSpot and this integration threw a wrench in the whole deal. With COVID 19 we are all having to work remote and we use Microsoft Teams (along with 75 million users) because it's part of our corporate suite. Not having this integration is detrimental to a seamless & delightful experience with our clients.

Part of the "magic" with HubSpot is that something like this doesn't happen. I was even more surprised to see that both the Google and Zoom integrations have been done.

[Rianne]

Hi All, 

I wanted to keep you updated on our latest development with our Microsoft Teams integration. 

🎉NEW: We have recently rolled out conversational functionality in our Microsoft Teams integration. 🎉

This gives users the ability to receive and reply to messages from Hubspot conversations inboxes directly from their Microsoft Teams channels.

Find out more in our knowledge base article. 

The MicroSoft Teams integration from HubSpot available to all users in our HubSpot Marketplace.

At this time, this integration includes the following features: 

• ability to create a MicroSoft Teams meeting link 
• send notifications to MicroSoft Teams channels
• enable HubSpot workflows actions for MicroSoft Teams to: (1) create a Teams channel, and (2) send a notifications to Teams channel 
• ability to receive and reply to messages from conversations inboxes in HubSpot directly in Microsoft Teams channels. 

We plan to continue adding more features to this integration, and will keep you updated when they become available.  

Regarding webinar functionality requested in this thread, this is still on our roadmap - we are working closely with our partners at Microsoft to make this functionality available in our integration.

It will still take some time before we can deliver this functionality. I will keep you posted on our progress. 

Thanks for all your feedback shared so far - please continue to share more feedback in this thread or via our feedback form. 

Thanks

Patrice

[Rianne]

Hi All 

The MicroSoft Teams integration from HubSpot is live and available to all users in our HubSpot Marketplace - here is the direct link : https://ecosystem.hubspot.com/marketplace/apps/sales/sales-enablement/microsoft-teams-221635

At this time, this integration includes the following features: 

• ability to create a MicroSoft Teams meeting link 
• send notifications to MicroSoft Teams channels
• enable HubSpot workflows actions for MicroSoft Teams to: (1) create a Teams channel, and (2) send a notifications to Teams channel 

We plan to continue adding more features to this integration, and will keep you updated when they become available.  

Thanks for all your feedback shared so far - please continue to share more feedback in this thread or via our feedback form. 

Thanks

Patrice

[Rianne]

Hi All 

We know it has been a long and frustrating wait for many of you, and we apologize for that. 

Our aim is always to bring you our new integrations in a timely manner, but unfortunately we ran into many challenges along our path with MicroSoft Teams integration. We value your insight on the solutions that you would like us to bring to you, and we will endeavor to do better going forward. 

With that said, we are now opening this integration up to more customers - if you are interested in using our MicroSoft Teams integration, please submit this form, and we will share this integration with you in February.  

At this time, this integration will include the following features: 

• ability to create a MicroSoft Teams meeting link 
• send notifications to MicroSoft Teams channels
• enable HubSpot workflows actions for MicroSoft Teams to: (1) create a Teams channel, and (2) send a notifications to Teams channel 

We plan to continue adding more features to this integration, and will keep you updated when they become available.  

Thanks again for your patience. 

Regards

Patrice

[Rianne]

Hi All 

Thanks for your patience, and continued interest in HubSpots MicroSoft Teams integration. 

We know this has been very slow moving and we apologize for the ongoing delay in getting this integration to you. 

We have continued to run into a number of bugs and process issues that have caused significant delay on our progress working with MicroSoft to bring this integration to you. 

We are still working through some of these issues with MicroSoft, and will keep you updated on our progress here. 

Thanks you

Patrice

[Rianne]

Hi All 

Apologies for the lack of update since last month. 

We are still a few weeks away from releasing this integration. 

We know that progress with this integration has been slow, and appreciate your frustration. 

We are doing our best to bring this to you as soon as possible.

Thanks 

Patrice

[Rianne]

Hi All 

I appreciate your frustration, and can only appologies for the slow of progress here. 

We have been experiencing some issues with getting this integration to launch, as we have run into some process related bugs between our system and MicroSofts - we are working closely with Microsoft to resolve this. 

My sincere apologies for the continued delay with getting this integration to you - I will keep this thread updated on our progress.

Thanks 

Patrice

[Rianne]

Hi All 

Thanks for your patience, and continued interest in our MicroSoft Team's integration. 

Apologies for the delay in getting this integration to you - we are working with MicroSoft to get some final approvals in place to launch. 

We are planning to roll out the integration soon and I will update this thread when we have confirmed our launch date. 

Thanks 

Patrice

[Rianne]

Hi All, 

Thanks for your continued interest in our Microsoft Teams integration. 

We will soon be opening up this integration to all users with the following features: 

• Meeting link in Hubspot
• Share Notifications from HubSpot to Teams
• Workflow extensions (Pro/Ent only)
• Create Teams channel in HS with trigger
• Send notifications to Teams with trigger

We are planning to make this available within the coming weeks, as we are finalise some details before rollout.

I will update this thread as soon as our date is confirmed for this release, and share detail on how to start using this integration. 

Thanks again for your patience. 

Regards

Patrice

[Rianne]

Hi All

Thanks for your continued interest in the Microsoft Teams Integration by HubSpot. 

We are currently working through feedback shared by our early beta testers. We plan to extend this integration to more beta tester in Q1 2020. 

I will keep this channel updated on progress and let you know when we are ready to take on more beta testers.

I know alot of you who are eager to get involved and we look forward to sharing this with you soon. 

Thanks for your patience as we work through our development. 

Regards

Patrice

[Rianne]

Hi All

Thanks for your continued interest in the Microsoft Teams Integration by HubSpot. 

We are currently working through feedback shared by our early beta testers. We plan to extend this integration to more beta tester in Q1 2020. 

I will keep this channel updated on progress and let you know when we are ready to take on more beta testers.

I know alot of you who are eager to get involved and we look forward to sharing this with you soon. 

Thanks for your patience as we work through our development. 

Regards

Patrice

[Rianne]

Hi all

For anyone that would like to join the beta for this integration, feel free to opt-in via this form - https://forms.gle/7pBA2et2oXuRv5nj6

As soon as we are ready to begin, beta participants will recieve an email with details on how to get started. 

Thanks 

Patrice

[Rianne]

Hi All 

Thanks for your comments on Microsoft Teams integration with HubSpot. 

Our initial release of Microsoft Teams integration will include the meeting link feature. This will be in beta through Novemeber, before we release fully for all users. 

I will kepp this posted update, and also keep an eye on HubSpot product blog for announcements about this integration. 

Thanks 

Patrice 

[Rianne]

Hi all, 

I am the Product Manger for Hubspot Strategic Integration. I'm happy to let you know that we are currently building an integration with Microsoft Teams. We plan to launch our first features later this year, which will include a meeting link within HubSpot and the ability to share notifications between HubSpot and Microsoft Team. In the coming months we also plan to start working on messaging conversations feature, among other features. 

Keep an eye out for our Product Blog updates on this integration. 

Thanks 

Patrice

[Rianne]

Hi Communnity,

Thank you all for sharing your feedback!

For transparency I am updating this issue to "Not Currently Planned" because we wont be able to get to this in the next quarter. 

Best,

Glen

[Blair]

Hey HubSpot, give an update on the MS Teams integration!  It's long overdue.

[Athavan]

We just become clients because HubSpot Teams integration is coming soon. But when I read this thread I am thinking maybe that was a wrong decision..

[EdenRheoSense]

would love an update

[SKluge]

@JKajor "I'm usualy not the one for tinfoil hat theories but this one starting to grow on me  "It feels like maybe Hubspot have a deal with Zoom to stop people using Microsoft teams and keeping them on zoom or using Calendly both of which are not ideal for our needs." 

And given hubspot profit  "$882 million in revenue in 2021" we can only wonder why one integration takes 3 years.

I enjoy using hubspot but this is just plain lazyness at this point."

This is exactly what is happening.  On my last success call, I was asked why I wouldn't just use Zoom and previously have been told to just use calendly

[pianam]

**removed for newer comment

[TLevytalll]

Wow, I'm a 6 year Hubspot customer (since 2016 if you saw this endless thread in 2022 and its still alive and UNATTENDED years after) - NOT getting any attention or answer on this for months and months. Maybe we should post this issue in Hubspots social media pages,  I'm positive that this will happen soon, lets see how fast we get a response there.

This is a huge pain point and we are getting fed up. We primarily use Teams! and can't do a thing with Hubspot for years, even though is was promised to be resolved literally YEARS ago.

[klebel]

Social media won't cut it.  I'm speaking with our wallet.  That they will definitely hear.  If it isn't done by the time of our renewal, we are bailing out.  This has gotten ridiculous.  

[CAlbonico]

This was a must for our CRM choice. We finally opted for Hubspot in mid-2021 because the sales representative assured us that this integration was expected within 3 to 6 months. If I had seen this thread before, and the critical lack of communication and transparency on the subject, we most certainly would not have chosen this solution. If it's not available by our next renewal, there will be no renewal at all, no matter how laborious a CRM change is.

For heaven's sake, Teams now has over 145 million daily users and that's not going to go down, do you really think that if you let it hang around long enough, people will forget about it and move on?

[HWieberdink]

Is there already an new update about this?

[Cosmorist]

Can you please give an update and beste case release the feautre? 

[DavidVoigt]

We have a customer that would greatly appreciate this feature, can we get the beta for them, please?

[PMaier]

Any update?

[snow]

Any update? This is pathetic. Salesforce 2022?

[Skatoaster]

News Flash: Microsoft is the de-facto software for business, whether you agree with it or not.  

Building out a Zoom integration before Microsoft was putting the cart before the horse.  Scheduling is a massive feature that can't be ignored. We need this integration ASAP.

[nicolaichr]

Even if the update is pushing the deadline or alike this would be better than radio silence as to when the integration is to  be implemented. We all have organizations behind us that we are relaying information to. Our organizations have been hearing us say that this MS teams integration is coming soon, so we are being left in the dark with radio silence. A bad update is better than no update, so we can act accordingly in our respective organizations.

[dominikportmann]

As Nicolaichr mentioned, we all promised our colleagues they're getting their MS Teams integration soon. I talked to my sales friends and told them it should be ready Q1 2021 as that was the information end of 2020. What should I tell my colleagues now? They're waiting for over a year and I can't tell them why it is delayed? There is no information whatsoever… They're probably thinking Hubspot is all right, but can't compete with the big ones. And I'm starting to think that too.  

Isn't most important to inform your clients? Customer Relationship Management should be focusing on the need of your clients and there are many people who need that integration. But at least give us some info about the progress. 

[TLevytalll]

I have never lied to my boss, except for promising him that he will get this promised integration in 2021. Boy, am I a liar now!

[ruoffben]

That must be a **bleep** of a buggy beta 😉

[pianam]

Hey Guys, 

I reached out to HubSpot via their LiveChat to get an update on this and was pleased to hear there is movement. They provided me with the following knowledgebase article https://knowledge.hubspot.com/integrations/connect-hubspot-and-microsoft-teams 

They are expecting to release a more public beta in the near future of this, but I would recommend if your account includes support that you reach out to your customer success manager/the support staff to see if you can be enrolled sooner. 

[klebel]

Unfortunately I wouldnt call that much movement.  Doing notifications into teams isnt even MVP functionality in my opinion.  Teams webinar invites, etc all need to be in this.  Last week we let our rep know we will not be renewing Hubspot if this isnt launched publically by our renewal date.  I will rip out everything and start over for this.  Their response, "Good news!  We put you on the waitlist for the Beta!"...Do they seriously consider that the bar for good news?