Allow file upload during ticket creation

danslb

When creating the support ticket, the Upload File property does not allow uploading a file from PC. I would like to request that this feature be added. 

 

HubSpot updates
3 Replies
Heggenes
Participant

Any updates on this?

I have the same need, also there is some missleading options on this. I am able to create the property but when im trying to add the custom field to my Ticket form im not able to, since the field is not supported. This should not be a option since its not working. So please fix this.

KPrivett
Member

We have the same need. Has there been any progress on this?
I also tried to create a custom property with the Feild Type as file, but it just ends up putting in a text field.

KPrivett_0-1634284720356.pngKPrivett_1-1634284803008.png

Thanks!

LPereira3
Participant

This function would significantly reduce the time it takes our team to request new pricing from our ops team. They would have opted for the service hub if it had this ability. Without it, and the attachments section having no way of sorting or organizing, they have decided not to use HubSpot for this process - which I know would have been ideal for this type of process... I know this is possible through forms but why can't it be possible internally within a deal??