HubSpot Ideas

danslb

Allow file upload during ticket creation

When creating the support ticket, the Upload File property does not allow uploading a file from PC. I would like to request that this feature be added. 

 

12 Commentaires
Heggenes
Participant

Any updates on this?

I have the same need, also there is some missleading options on this. I am able to create the property but when im trying to add the custom field to my Ticket form im not able to, since the field is not supported. This should not be a option since its not working. So please fix this.

KPrivett
Membre

We have the same need. Has there been any progress on this?
I also tried to create a custom property with the Feild Type as file, but it just ends up putting in a text field.

KPrivett_0-1634284720356.pngKPrivett_1-1634284803008.png

Thanks!

LPereira3
Participant

This function would significantly reduce the time it takes our team to request new pricing from our ops team. They would have opted for the service hub if it had this ability. Without it, and the attachments section having no way of sorting or organizing, they have decided not to use HubSpot for this process - which I know would have been ideal for this type of process... I know this is possible through forms but why can't it be possible internally within a deal??

MPelamonia
Participant

This would be very helpful. Our team would love to add screenshots to bugs and other issues we keep track of with tickets! 

GnHAutomation
Participant | Partenaire solutions Diamond

+1 Agree. 

lucaslooi
Membre

+1 This seems to be a no-brainer to get fixed.

 

I was looking also into making a File Upload a required information to be done when moving from one Ticket Status to another. But right now the File Upload is just a box to input text. 

CoralieT
Membre

+1 should be available because teams creating a ticket can not go back to the ticket to attach files. 

JodieG
Membre

Yes please!! Like, this has been almost 3 years! 

dforsythe11
Membre | Partenaire solutions

It should also be available in custom objects as well!

 

GRay17
Participant

Please add the ability to attached docs to tickets. Ideally at the ticket creation stage. 

KNickolay
Participant

We would love to see this ability! We have had to do custom forms rather than use the native HubSpot ticket creation to alleviate this requirement -- would love to use HubSpot's native features, but file attachments are a must and are required due to conditional logic. We would be SO happy if this were added. Thanks!

BHHIUV
Membre

Shocked this is not live yet...