Allow email replies to be sent from within the portal

It's great you can send an email, but I can't see any good reason why you can't reply to a message from within the portal with all its tracking niceness. This is plain weird. 

HubSpot updates
Allow email replies to be sent from within the portalHubSpot Product Team
changed to: In Beta
10-18-2017

The ability to reply to emails from the timeline in HubSpot CRM is currently in beta! 

Allow email replies to be sent from within the portalHubSpot Product Team
changed to: Delivered
11-20-2017

Hi all, this feature is now live! Check out this blog post for the details.

40 Replies
George2
Visitor

 +1

clintwilliams24
New Member

+1 This cannot come soon enough. Can't understand why it wasn't included initially. Every other CRM I've tried has it already.

Yohan
New Contributor

I would also need this feature.

Going back and forth from the CRM to Outlook is not really user friendly.

 

jetapps
New Member

This is a massive hole in UX.  There has got to be a reason why this was not originally implemented in the initial release of the product.  It seems like such a simply fix too Smiley Sad

bobbymcg
New Contributor

 +1 for this feature!
I use Inbox instead of Gmail, so the thought of even going into Gmail is a huge turnoff for me. Implementing this feature would keep all my communications in Hubspot. Seems like a no-brainer.

dhunsucker
New Member

+1  how was this feature overlooked? 

 

Need this implemented ASAP to continue using Hubspot. dont have other options to integrate with macOS mail. 

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Hi all, this feature is now live! Check out this blog post for the details.

Warwick
New Contributor

This needs to be incorporated, at the moment it is not working for me.

Leonardo
Occasional Contributor

It is working on my account but please HubSpot team, add the "Send Later" button ASAP!

DrAS
Regular Contributor

I find it impossible to work without seeing email replies. Having to toggle back and forth in gmail defeats the whole purpose of a supposedly industry-leading CRM and Sales & Marketing Platform.