Allow email replies to be sent from within the portal

It's great you can send an email, but I can't see any good reason why you can't reply to a message from within the portal with all its tracking niceness. This is plain weird. 

40 Replies
Occasional Contributor

Finally!

 

thank you! 

 

Does this mean we get to use it or only after its deployed as final?

New Contributor

Bring it on. Happy to beta test...

Occasional Contributor

Ready to beta.

New Contributor

Ran into this today after setting my emailing-process up in HubSpot and I gotta say I was kinda shocked that a threaded email conversation is not possible in a CRM system... Please include this feature as soon as possible! 

Occasional Contributor

Very glad to see this is now in beta. My faith is renewed!

Visitor

How can I be added to the beta?

New Contributor

+1 here!!

Visitor

I look forward to this feature being included

New Contributor

Just stated with HS two weeks ago and this is my first major issue.  Very time consuiming not to  be able to reply on a thread from within HS.  I thought I was doing something wrong or missing a trick but it would appear not.

Visitor

Glad it's in Beta -- I just came here to say +1 more request to being able to Reply. Seems like a no-brainer Smiley Wink

Visitor

 +1

New Member

+1 This cannot come soon enough. Can't understand why it wasn't included initially. Every other CRM I've tried has it already.

New Contributor

I would also need this feature.

Going back and forth from the CRM to Outlook is not really user friendly.

 

New Member

This is a massive hole in UX.  There has got to be a reason why this was not originally implemented in the initial release of the product.  It seems like such a simply fix too Smiley Sad

New Contributor

 +1 for this feature!
I use Inbox instead of Gmail, so the thought of even going into Gmail is a huge turnoff for me. Implementing this feature would keep all my communications in Hubspot. Seems like a no-brainer.

New Member

+1  how was this feature overlooked? 

 

Need this implemented ASAP to continue using Hubspot. dont have other options to integrate with macOS mail. 

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Hi all, this feature is now live! Check out this blog post for the details.

New Contributor

This needs to be incorporated, at the moment it is not working for me.

New Contributor

It is working on my account but please HubSpot team, add the "Send Later" button ASAP!

Regular Contributor

I find it impossible to work without seeing email replies. Having to toggle back and forth in gmail defeats the whole purpose of a supposedly industry-leading CRM and Sales & Marketing Platform.