It's great you can send an email, but I can't see any good reason why you can't reply to a message from within the portal with all its tracking niceness. This is plain weird.
After 1 day of usage, I found this feature a must have. I don't understand why it's not in there.
It would be great if someone from Hubspot could chime in here.
This seems to be a really easy win for everyone.
This is really needed. Shouldn't be hard to do.
PLease add this feature, it would be essential.
+1. We would really like to have this in the near future.
ANYONE FROM HUBSPOT IN HERE?
This thread makes too much sense to not have been part of the original roadmap. See this real world flow.
1. First contact made with lead via CRM.
2. Lead replies with interest.
3. Reply with further detail as a tracked document.
4. Lead responds with desire to set up a call.
5. Call scheduled via reply.
How is step 3 supposed to be easily performed as a reply if unable to reply from the hubspot portal?
There are so many great features in Hubspot, I'm absolutely shocked this isn't available. Hit that block on the first time I used Hubspot for a customer.
Yet another example of how Hubspot is so close to being a great system, but falls short of the mark.
Any response from the team would be greatly appreciated. This just seems like such an oversight.
The ability to reply to emails from the timeline in HubSpot CRM is currently in beta!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.