Allow email replies to be sent from within the portal

It's great you can send an email, but I can't see any good reason why you can't reply to a message from within the portal with all its tracking niceness. This is plain weird. 

HubSpot updates
40 Replies
SteveA
New Contributor

+1

zitun
Occasional Contributor

After 1 day of usage, I found this feature a must have. I don't understand why it's not in there. 

Lawpromo
Occasional Contributor

It would be great if someone from Hubspot could chime in here.

 

This seems to be a really easy win for everyone.

MikeDaniel
New Contributor

 This is really needed. Shouldn't be hard to do.

mmedveczky
Occasional Contributor

PLease add this feature, it would be essential. 

BramTeamNijhuis
Visitor

+1. We would really like to have this in the near future.

swbratcher
Occasional Contributor

ANYONE FROM HUBSPOT IN HERE? 

 

This thread makes too much sense to not have been part of the original roadmap. See this real world flow.

 

1. First contact made with lead via CRM.

2. Lead replies with interest.

3. Reply with further detail as a tracked document.

4. Lead responds with desire to set up a call.

5. Call scheduled via reply.

 

How is step 3 supposed to be easily performed as a reply if unable to reply from the hubspot portal?

 

Response?

ShannonT
Visitor

There are so many great features in Hubspot, I'm absolutely shocked this isn't available. Hit that block on the first time I used Hubspot for a customer.

Andy_Thorburn
New Member

Yet another example of how Hubspot is so close to being a great system, but falls short of the mark. 

 

Any response from the team would be greatly appreciated. This just seems like such an oversight. 

HubSpot Product Team
HubSpot Product Team
updated to: In Beta

The ability to reply to emails from the timeline in HubSpot CRM is currently in beta!