HubSpot Ideas

GTorres08

Allow dependent properties to persistently show on the sidebar for Help Desk

It would be great if we could show the dependent properties on the sidebar for the Help Desk.

 

For example:

I have a property for our products and a dependent property for the versions. This works fine on forms, but to view this information on the sidebar, all I can see is the product and not the dependent property for the version after it has been selected. It's useful for our team to see what version of the product they are working on.

 

GTorres08_0-1716266745424.png

 

 

7 Replies
GTorres08
Participant

What could be useful is the ability to configure each property you want to show on the card with a checkbox to also show any dependent properties that are configured. For example:

 

GTorres08_0-1716336851208.png

 

Nautilus
Contributor

Yes, I agree with (and have upvoted) this request. If we can't see the dependent property selections on a record there doesn't seem much point in collecting them. I understand that the dependent property can be set to permanently display but this creates uncessary clutter on the contact record if it isn't used.

AKuznietsova
Member

100% agree! Looking forward to this to be added

 

mrnilsen
Member

This is a much needed functionality!

JWong92
Member

Upvote!

BPR
Participant

Upvoted.

 

The nice thing about dependent properties is you can make them "Required". So you can put them in a New Company form under some form of conditional logic, and the user must fill this field to create the record. When you use Dependent Properties in a Card, this requirement follows suit.

 

However, when you just permanently show a property in a card, you don't seem to be able to force it to "Required".  Dependent properties are a great way of forcing fields to be required, but the fact that the fields don't show up in the card until you change the dependent property seems a bit (a lot) backward. Suggesting to just display properties permanently actually breaks HubSpot's "required" functionality.

sammijune
Contributor

100%!! This functionality has been a priority of mine since my very first day using HubSpot. With all the conditional logic on specific properties, create forms, and cards I am very surprised this functionality hasn't been added yet.