Allow contacts/attendees to Cancel & Reschedule events using Meetings
Contacts are double booking without canceling their previous meeting! It would be great if they got a HubSpot confirmation email with a reschedule button on it, or if the Contact already has a meeting book, the Meetings page recognizes it and presents an option to reschedule or cancel old meeting.
Calend.ly does this without any issue.... that is their native functionality. I'm rather shocked this doesn't even exist within Hubspot's meeting feature.... 4 years this has been requested already and still nothing? Wow, guess I just need to keep my calend.ly subscription... not to mention it's difficult to sync custom questions from Calend.ly because you can't see the question names, just a label "Custom question #" which is so vague!
Gaining understanding of this long-standing issue is incredibly disappointing. We look at migrating to new solutions, we compare all the applications that it will replace and include a total cost comparison. I know for many of you, I saw that there was comparable meeting/calendar functionality to my previous paid platform, Calendly. This comparison came directly from HubSpot - see below.
However, this is abolutely NOT the case. We all know very well that being able to shift to address the ever-changing demands of business is foundation. Being able to cancel and reschedule meetings is as foundational as basic email. It has been part of our user experience for decades (i.e., MS Outlook and GMail through Propose capabilities).
Honestly, I feel that HubSpot has unethically represented itself in the above article. If I knew that it would not replace my calendar app in an equivalent manner, I may not have migrated. This idea goes back to 2017 - with a tremendous of volume of respondants - and HubSpot continues to kick the can down the dark hallway of idea space.
Here is what I ask, dear friends at HubSpot:
1.) Which Quarter has this build been slotted for - 2021? I ask that it get done now. You have made committments to your customers in stating that there is comparison when key success factos are missing. Please stop behaving irresponsibly.
2.) Please immediately remove the above knowledge article until you can represent the claims accurately and honestly.
I love your product, but have been slightly disappointed on a few fronts so far - this most of all.
Thank you all for the feedback, and I apologize for the long wait you all have had to take for this feature. We are in development on new functionality that will allow attendees to cancel or reschedule meetings that they have booked through the Meetings tool. This will include buttons/links in the confirmation/reminder emails and the description within the calendar invite to let an attendee cancel or reschedule a meeting.
When a meeting is cancelled, the calendar event will update to reflect that the meeting has been cancelled and the 'Meeting outcome' of the event in HubSpot will update to 'Cancelled'
When an attendee chooses to reschedule a meeting, an attendee will be brought to the same booking flow to schedule a new time. The original calendar event will update to reflect the new time that has been selected.
We plan to have a beta ready for testing in the next 2-4 weeks. I will update this page once we have news!
Thank you for the update and the diligent work! We deeply appreciate your commitment and look forward to being included in the Beta as soon as it is launched. Keep me in mind if you need a testing partner.
My company would be very interested in previewing the beta for this feature as our recruiters schedule hundreds of meetings each day. We have many that have had to switch back to calend.ly until this feature rolls out. We’d like to have them fully within the HubSpot atmosphere ASAP.
