Allow contacts/attendees to Cancel & Reschedule events using Meetings
Contacts are double booking without canceling their previous meeting! It would be great if they got a HubSpot confirmation email with a reschedule button on it, or if the Contact already has a meeting book, the Meetings page recognizes it and presents an option to reschedule or cancel old meeting.
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I agree! This is adding manual work for me and confusion over meetings that prospects can't attend. They email me saying they need to change, but don't know how to cancel it. So, if I don't cancel the meeting manually, then I show up and forget that they've cancelled. Also, I often have to email them back with another link, as they don't realize that they can use the same link.
A reschedule or cancel option in the email confirmation would be really valuable.
We also use Calendly and thinking that people will cancel via the Google calendar or Outlook is wrong. People just don't turn up - very annoying but with Calendly, they just hit the cancel or rescheule links in the email (as we send reminders 1 hour and then again 10 minutes before) which ensures a 95% attendance rate.
It's great having Hubspot copy the Likes of Pipedrive for CRM and Calendly for meetings but unless they make it as good as these, you end up still having to use all the external softwares defeating the object of swicthing to Hubspot in the first place!
Hubspot, PLEASE PLEASE sort this very much needed and easy to implement feature!!!
Let me pile on to this request. Hubspot, this is a nobrainer! We get requests to reschedule all the time and the prospects ask how to do it. In fact, it is quite embarassing to have to cancel manually and resend them the meeting link. Please make this a priority!
Yo HubSpot, this is definitely a no-brainer for a scheduling tool. Please add this so that we can take the manual work out of the big percentage of reschedules. The idea someone mentioned about providing a reschedule link in the confirmation email would be great as well as identifying an already scheduled meeting when someone visits the scheduling tool again.
PLEASE do this. We switched from Calendly recently as we wanted all our contacts and their activity in the Hubspot CRM but this is a major pain! Especially with a team of sales guys trying to book meetings all the time!!!
Need to be able to reschedule or cancel a meeting on the fly. Seems like a pretty obvious need. How is this not out of the box functionality? Hubspot have you never had a prospect need to cancel or reschedule a meeting??
It is ludicrous that a platform that costs $4,000/month can not do what every single solitary other $30/mo and under sceduling app can do. Stop this insanityh, & spend 24 hours coding this in. If literally every other SaaS cloud tool can do it, surely the "premier" marketing automation / CRM / Service tool (Hubspot) can do it. THis is needed - nea, required - like yesterday.
Just an update that we hear you on this thread and this is the proper channel to share your feedback. The best way to go about actioning this item is to:
1. Share your use cases
2. Share what roadblocks this would help you resolve in your business
3. Share this idea with your coworkers and fellow HubSpot users; I have just upvoted this idea myself and I encourage you all to share it around as well 🙂
The goal for our sales people is to book meetings -- and unfortunately, we have dealt with a lot of no-shows. A "Cancel" and "reschedule" feature within the confirmation and reminder emails would be extremely useful.
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