HubSpot Ideas

KyleM

Allow connection of Office 365 shared mailbox to Hubspot shared mailbox

My understanding is you can connect an Office 365 shared mailbox to a personal Hubspot account with IMAP settings, however, this option doesn't seem to bve available for the team shared mailbox connection in Hubspot.

 

This would be extremely useful as most business traffic comes through generic shared info@ or enquiries@ addresses and not being able to connect them to it's counterpart in Hubspot is a real loss.

 

Thank you in advance for your help on this.

HubSpot Updates
Idea Submitted
June 02, 2025 09:31 AM

Hi everyone!

This idea's status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.

 

“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.

 

For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.

Being Reviewed
November 14, 2024 01:42 PM

I will at least move this from 'Idea Submitted' to 'Being Reviewed' because all of your helpful feedback and and upvotes are not going into a blackhole! Turns out I've been subscribed to this post for awhile, and we are wondering if this is something we can tackle next year.

123 Replies
hhiggins
HubSpot Product Team

Hi everyone!

This idea's status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.

 

“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.

 

For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.

jkhi
Participant

Just spent all morning trying to work out what I was doing wrong... shocking that this isn't possible currently... add my vote for this to get fixed, shared mailboxes are a must in our organisation!

ML71
Member

Good idea!