HubSpot Ideas

KyleM

Allow connection of Office 365 shared mailbox to Hubspot shared mailbox

My understanding is you can connect an Office 365 shared mailbox to a personal Hubspot account with IMAP settings, however, this option doesn't seem to bve available for the team shared mailbox connection in Hubspot.

 

This would be extremely useful as most business traffic comes through generic shared info@ or enquiries@ addresses and not being able to connect them to it's counterpart in Hubspot is a real loss.

 

Thank you in advance for your help on this.

94 Comentários
DesireeNL
Participante

Wow this thread has SO many upvotes, and no sign from the dev team...

 

A similar very essential missing feature is this one: Setting the standard agenda/calendar to save new meetings if you have linked multiple.... check and vote: https://community.hubspot.com/t5/HubSpot-Ideas/Calendar-Meetings-select-specific-agenda-for-new-book...

 

Ackyraw
Membro

HElllllllooooo Hubspot team ?   Are you listening ??
Can we at least have someone validate if it's technically feasible ?

mm2412
Membro

+10 users needing this

JoggieTaute
Membro

This is crucial, and I expect the two companies to work something out. I would say that this functionality is very important

OdeGraaf9
Participante

It's really weird Hubspot is sending people down a black hole for such basic functionality

OMueller7
Participante

Have the exact same use case where shared mailboxes are use throughout our business. The ability to connect them directly to our HubSpot account would make our lives so much easier.

jpmarkos
Membro

SUCCESSFUL WORKAROUND

 

A few weeks ago, I experimented with a process that has proven effective so far. So far.

  1. Changed the shared mailbox into a regular user account.
  2. Allocate a license to this account and reset the password.
  3. Integrate the account with Hubspot.
  4. Revert the account back to a shared mailbox configuration.
LWynder
Participante

The whole sales team with access to the shared mailbox means that more eyes are on inbound enquiries and it's easier to see actions taken. 

SWinkler8
Membro

Yes please add the feature! Hopfully not in 2028... Thx

OdeGraaf9
Participante

I've come up with a workaround that works at least for us. The workaround is done on Microsoft Exchange level, but pretty simple. For all clarifty, we use MS 365, so everything in the cloud, but this should work for on-premise or hosted Exchange too. All you need is access to the Exchange admin.

Existing situation

New situation

With this you get the emails in both places, it's easy to maintain and set up. I'd love to hear if this woks for more of you.

EMarquez
Membro

@OdeGraaf9 Thank you! Will try it!

shadowhome
Membro

Given this thread has gone on from 2020 with no response from Hubspot and this is an essential piece of functionality, this has tipped us to use Salesforce. 

GreenIT
Membro

Amazed this hasn't been implemented after al this time, especially with MS moving organisations to shared mailboxes. HubSpot a great product otherwise, but this is such a key feature, it forces us to look elsewhere. 🙁

Jimbro
Membro

We need this.