Allow connection of Office 365 shared mailbox to Hubspot shared mailbox
My understanding is you can connect an Office 365 shared mailbox to a personal Hubspot account with IMAP settings, however, this option doesn't seem to bve available for the team shared mailbox connection in Hubspot.
This would be extremely useful as most business traffic comes through generic shared info@ or enquiries@ addresses and not being able to connect them to it's counterpart in Hubspot is a real loss.
I will at least move this from 'Idea Submitted' to 'Being Reviewed' because all of your helpful feedback and and upvotes are not going into a blackhole! Turns out I've been subscribed to this post for awhile, and we are wondering if this is something we can tackle next year.
I am just curious if this has been resolved or added to upcoming releases. There is a shared inbox that we would like to get attached to the database to function as a personal email should as it is shared between users. Thank you.
We've started using 'real' O365 inboxes for our shared funtions like support@ and sales@ but I'd rather have a 'shared' inbox that is authenticated using the same User logs in and chooses a Shared inbox they have access to (same as the access for Facebook Ads accounts).
We also desperately need this! As said above, this should be the same type of permissions like you get through managing a Facebook page or LinkedIn page. If you have access to the mailbox, you should be able to connect it.
Use the Email Alias tool inside your hubspot account settings. Underneath your personal inbox you'll see "Add email alias" - if you add the shared inboxes email address into this field and your personal email account has access to the shared mailbox then hubspot logging from the shared mailbox in Outlook will start functioning and logging the emails correctly to associated hubspot contacts and companies.
The usage of "real" shared mailbox (without password so without a real microsoft user behind) is really nice when you need team emails...
Unfortuntly, it is not possible to connect a shared mailbox (without password) as personal email in Hubspot.
Reason (given by support):
The IMAP/SMTP workaround might have worked in the past, but is no longer viable since Microsoft deprecated support for basic authentication for O365 some time last year. For context, basic authentication is when you log in with an email/username and a password, whereas modern authentication is done through Oauth (this is where you sign into the Microsoft page to connect).
It will be really appreciate to be able to connect this kind of mailboxes.