Allow connection of Office 365 shared mailbox to Hubspot shared mailbox

My understanding is you can connect an Office 365 shared mailbox to a personal Hubspot account with IMAP settings, however, this option doesn't seem to bve available for the team shared mailbox connection in Hubspot.

 

This would be extremely useful as most business traffic comes through generic shared info@ or enquiries@ addresses and not being able to connect them to it's counterpart in Hubspot is a real loss.

 

Thank you in advance for your help on this.

HubSpot updates
7 Replies
Regular Contributor

We need this too.

New Contributor

Also for us it would be useful.

We also need support for Office 365 but with an Internal Exchange 😃

New Contributor

From Pam Cotton: 

The reason why it's not possible to connect with 365 groups it's because there is not a current way to connect an inbox to HubSpot without having a username and password.

 

RESPONSE:

We get that, but that's why we'd like development to create an integration. There usually IS a username and password associated with the user who has privileges to the shared mailbox. Why can't those additional permissions be passed along to HubSpot to then select any of the user's shared mailboxes for inclusion?

New Contributor

We need this.

As hubspot is all about inbound marketing it doesn't make sense this isn't already being worked on. Especially since Covid began and everybody is working from home. 

New Member

Yes please!! I have been trying to set exactly this up as I have shared mailboxes in O365 for generic business end points and would really like for example to have everything that comes in via support@mygreatcompany.whatever to be treated as a support ticket in HubSpot.

 

It seems this is not yet possible without buying unnecessary additional O365 licences (which then breaks the whole point of shared mailboxed in O365).

 

Occasional Contributor

10000 times yes! 

 

I want to expose our groups to the whole team.

Occasional Contributor

This scenario is exactly the same as when HubSpot is connecting to a Facebook Company Page:

 

Authorize as a human user - look up what company pages he/she has access to - grab one/more and connect to those and not the actual user.

 

You will need to allow the user to sign in as themselves, then you'll need to query the Office 365 user for what groups he/she is part of in the target O365 tenant, and provide a list of those. Then the user will pick one group, and you can grab that identity and set up a connection to it - and NOT connect with the authorizing users inbox.

 

Same scenario applies for Google Groups.