HubSpot Ideas


Allow connection of Office 365 shared mailbox to Hubspot shared mailbox

My understanding is you can connect an Office 365 shared mailbox to a personal Hubspot account with IMAP settings, however, this option doesn't seem to bve available for the team shared mailbox connection in Hubspot.


This would be extremely useful as most business traffic comes through generic shared info@ or enquiries@ addresses and not being able to connect them to it's counterpart in Hubspot is a real loss.


Thank you in advance for your help on this.

4 Comentarios

This feature is absolutelu required, upvoted also!


Use the Email Alias tool inside your hubspot account settings. Underneath your personal inbox you'll see "Add email alias" - if you add the shared inboxes email address into this field and your personal email account has access to the shared mailbox then hubspot logging from the shared mailbox in Outlook will start functioning and logging the emails correctly to associated hubspot contacts and companies.


We desperately need this too

Colaborador | Partner nivel Diamond

This is a security flaw surely? 


Accessing the account with MFA is preferable to having a password. Time to catch up!


PLEASE!!! I couldn't believe it was not already an existing feature!