Allow connection of Office 365 shared mailbox to Hubspot shared mailbox
My understanding is you can connect an Office 365 shared mailbox to a personal Hubspot account with IMAP settings, however, this option doesn't seem to bve available for the team shared mailbox connection in Hubspot.
This would be extremely useful as most business traffic comes through generic shared info@ or enquiries@ addresses and not being able to connect them to it's counterpart in Hubspot is a real loss.
Use the Email Alias tool inside your hubspot account settings. Underneath your personal inbox you'll see "Add email alias" - if you add the shared inboxes email address into this field and your personal email account has access to the shared mailbox then hubspot logging from the shared mailbox in Outlook will start functioning and logging the emails correctly to associated hubspot contacts and companies.
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