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Allow connection of Office 365 shared mailbox to Hubspot shared mailbox

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Status: Idea Submitted
KyleM
Submitted by on ‎Aug 29, 2019 8:35 AM

My understanding is you can connect an Office 365 shared mailbox to a personal Hubspot account with IMAP settings, however, this option doesn't seem to bve available for the team shared mailbox connection in Hubspot.

 

This would be extremely useful as most business traffic comes through generic shared info@ or enquiries@ addresses and not being able to connect them to it's counterpart in Hubspot is a real loss.

 

Thank you in advance for your help on this.

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125 Replies
Idea Submitted
hhiggins
HubSpot Product Team
HubSpot Product Team
‎Jun 2, 2025 12:31 PM

Hi everyone!

This idea's status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.

 

“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.

 

For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.

jkhi
Participant
‎Jun 10, 2025 6:18 AM

Just spent all morning trying to work out what I was doing wrong... shocking that this isn't possible currently... add my vote for this to get fixed, shared mailboxes are a must in our organisation!

ML71
Member
‎Jun 29, 2025 9:06 AM

Good idea!

Tom53
Member
‎Aug 13, 2025 11:29 PM

We are increasingly finding issues with the Outlook desktop version of the plug-in such as recently an issue with the certificate used to sign the ClickOnce deployment. The desktop plug-in is the only way we can track emails from shared mailboxes. I imagine lots of businesses use a shared mailbox, not personal mailboxes, when communicating with clients and customers.

 

We would love to be able to ditch the old VSTO-based plug-in and use the new Office 365 "web" add-in for a shared mailbox.

 

For that to happen, we have to be able to sign into the HubSpot plug in with a personal account (so we know who is sending the emails), but track their emails from the shared mailbox.

DRodman
Participant
Monday

It's astounding this is still being considered 6 years later without any action.  Shared mailboxes and Help Desk should work hand-in-hand.  That would be logical.  Instead we have to workaround by assigning Exchange Online licenses to each shared mailbox in order to load into HubSpot.  This is currently costing us £hundreds each month in license fees and associated security costs.  I'll check back in in another 6 years I guess...