Allow chat to accept visitor identity provided by external system

We use HubSpot Messages on an external website.
Whenever a user logs in, the required cookie is not loaded initially, so the user is not recognised and is shown as unknown and is therefore not redirected to the correct HubSpot Owner. After a page refresh (F5), everything is fine. We could force the page ro refresh on load, but that's not a preferred solution.
Ideally we would be able to send the user information to HubSpot using an API right after they log in.
Thank you for considering this functionality.
Related ticket support nr: #567512
Kind regards,
Karel Dries

HubSpot updates
Allow chat to accept visitor identity provided by external systemHubSpot Product Team
Re: Allow chat to accept an email address/visitor identity provided by external system - changed to: In Planning
Jan 30, 2019

3 Replies
Occasional Contributor


We encounter the same issue. Would be great to have a solution.


Cosima from Archilogic




New Contributor

+1 for that, because this does not work for us.

HubSpot Product Team
HubSpot Product Team
updated to: In Planning