Allow branded click tracking URL for Hubspot Sales Emails
Hubspot Sales allows click tracking (https://knowledge.hubspot.com/email-tracking/how-can-i-track-links-sent-in-my-emails) but only with a generic Hubspot domain. This makes the click tracking look unnecessary spammy. It would be great, if we could switch the click tracking for Hubspot sales to a custom domain, i.e. through a CNAME record, for example use cl.mydomain.com/1231331 as a URL logic.
Hi @PatienceSeow ! Custom tracking domains does work for emails with multiple recipients. Please have your customer file a support ticket if they are noticing issues with this!
Hi @Bareld! The hs-sales-engage.com is one of our HubSpot-provided domains that is used if you do not have a custom domain set up, so you should expect to see that on tracked emails. You are seeing it even though tracking is disabled because the Sequences product doesn't currently take that setting into account. See the yellow note at the top of this KB article. They have plans to address this soon. I'll get you in contact with our Sequences team! Once you connect your custom domain though, Sequences will use that.
Hi everyone! I am very excited to share we have a Private Beta ready for you all! Go to the Product Updates section of your portal and search for the entry for "Custom tracking domains for sales and service email". Clicking on the title will open a sidebar with all the details on what's included and how to set it up. If you're ready to test, you can click the Request Beta button to acknowledge HubSpot's Beta Terms. I'll try to get all requests approved within 1 business day, so please wait a day after requesting to check if you're in the beta and can proceed with setup.
IMPORTANT: If you do not see this entry in the Product Updates section, please fill out this form. I did my best to track down the portal ID associated with the community user accounts who have upvoted and commented here, but I'm sure I missed some. Please note that this will get you the ability to see the update and request access from there. I recognize it's frustrating to jump through so many hoops, so if you'd rather wait, we should go to public beta in a few weeks which will make this all self-service.
Hi @Ellesyanna@the_ghost! We're very close, just getting some final loose ends tied up. We want to minimize any risk to your email deliverability once you start using this feature, so it has to be thoroughly tested before the Beta stage. I'm hoping to be back with an official update in the next week or two. Stay tuned!
I'm happy to report that this Idea is now In Planning! The product development process is always filled with unexpected bumps and hurdles, so I can't give a timeline, but I am confident in saying we'll deliver this feature. All updates will be relayed on this thread, so stay tuned!
Agreed. A customer complained that our one-to-one email links are being redirected through "sidekickopen79.com". It looks suspicious. I understand this was the former product name for HubSpot Sidekick, but it looks like a scammy link that isn't affiliated with a legitimate company of HubSpot's reputation. Suggest renaming the email tracking URL to something that has a closer relationship with HubSpot's brand.
100% agree. It is kind of mind-boggling that a paid email service produces links that anyone who has taken any spam training (e.g. https://phishingquiz.withgoogle.com) will avoid. The whole idea of paying for this service is to get customers to follow up by clicking the links in the email. This limitation goes against that goal. This should be a basic "feature" that doesn't require a Professional premium. Please just add the web (email) domain configuration to Starter.
here is another reason to add custom domains for this. Currently sidekickopen06.com is blocked as a phishing domain for users of Gdata antivirus, meaning all clicks on a tracked Hubspot sales link fail with this error screen:
We would like to configure the unsubscribe link (both in our marketing emails and in 1-to-1 communication from CRM) to point to our own domain (which we've set up as primary domains in Hubspot).
At the moment, any unsubscribe link a contact clicks points to a URL called sidekickopenXX.com/something, which is clearly something entirely different than what our website or marketing domain is called and thus, it may result in some tech savvy users being irritated.
As far as I've learned it is not possible to reconfigure this so the link points to our landing pages domain. The issue of course affects all unsubscribe links we send out via Hubspot.
I have a handful of customers that have very strong security governance. One of the challenges they have is that they do not allow any 3rd party URLs in their emails.
So even if they want to track emails, they are not allowed to - because SIDEKICK is a 3rd party URL.
It should be possible to use the customer's URLs for this purpose.
My problem is that emails with the default HubSpot tracking pixel seem to land in the spam quite often.
I was wondering whether I could change the default email tracking link & pixel for tracking opens and clicks? It is pretty simple to add the necessary tracking links to your DNS settings, as I have done it before for my cold emailing program (Reply.io).
Using your own domain for tracking increases the deliverability rate. It is especially annoying if you want to track your 1-on-1 sales emails and they don't get delivered.
HubSpot still uses Sidekick technology to track email opens. Many email apps and plugins block known tracking pixels and Sidekick is at the top of the list. It's time for HubSpot to replace Sidekick with a more modern tracker that is not easily recognizable by tracker blockers.
For newsletters, you can use a legit image as the tracker. For sales email messages, it's trickier but still doable. In both cases, the image gets a unique, encrypted identifier when sent so that it never looks the same to a tracker blocker.
thank you for your feedback! I'll go ahead and move your message to our Ideas Forum and create a feature request. That way, it can get visibility from other HubSpot users and our product team. You can check the Ideas Forum Users' Guide here.
You might also be interested in supporting this feature request with a somewhat similar use case.
Yes please! This would be great. Especially when we're posting on social, it would look super spammy to use https://hubs.la. It'd be so much better if we could bring in our own custom short domain.
I second that. Even very simple platforms like Lemlist allow you to do custom email tracking domains for sales emails. It seems we might need to switch to another sales engagement vendor after all...
yes, and they should also allow disabling click tracking while keeping open tracking. It's so upsetting that HubSpot sets you up for failure when it comes to email deliverability