Allow attachments received in emails to log to CRM

When logging emails to CRM, allow the attachments to be placed into or linked with the Deal or Contact.

HubSpot updates
Allow attachments received in emails to log to CRMHubSpot Product Team
08-08-2019

Bugger, sorry about that! Please use this form instead: https://goo.gl/forms/E5ArmzGTA5EGhpXk2

Allow attachments received in emails to log to CRMHubSpot Product Team
changed to: In Beta
08-08-2019

This is currently in beta! Once ungated for the new functionality, we will not drop email attachments and images from emails that are logged in the CRM. We are planning to roll this out fairly slowly to make sure everything is performant, so if you would like to be a part of the beta, please fill in this form and I'll ungate you: https://goo.gl/forms/E5ArmzGTA5EGhpXk2.

104 Replies
louisa_DI_87
New Contributor
Yes, this should really be integrated into the CRM, it will be very useful for me and my team.
Siddall
Top Contributor

We just discovered that email attachments are not being logged (i.e. all PDF Quote Proposals sent...hundreds of them). ...not logged?!?!  We're discovering this in preparation for an ISO Audit. Smiley Frustrated

 

Not cool.  Not. Cool.

 

There should be a warning in the Gmail Plugin that warns people that the attachments will not be logged. Smiley Surprised

 

Please provide us an update asap.

 

 

yaekyumlee
New Contributor

Both received and sent would be needed to be logged into the CRM.

 

This was not highlighted when we were comparing Pipedrive vs HubSpot. When is this getting implemented?

Erin
Visitor

This would be a life saver. We're using Hubspot to track communications with our beta testers. Having to manually add the photos and screenshots they send us is breaking our system Smiley Sad

ShirazHemani
New Contributor

This is a bug, and a HUGE miss from the HubSpot team.  I've had email attachments copying into CRM before I even had my first flip phone.

 

This needs to be addressed for sure.

mlewer08
Visitor

This is a very important feature that will save time from having to manually add the attachment later on.

Maka
Occasional Contributor

I would also love to see this in the near future.

rusticmb
New Contributor

 This really is a crucial feature. Attachments contain so much ciritical client information, especially when exchanging contracts or statements of work. A serious CRM should stive to be the master repository and source of truth for customer data. These missing attachments are a huge omission.

Sbrennan
New Contributor

Not having this feature is turning out to be a huge issue for our sales team.

We are currently adding all attachments manually, and it feels like a step backwards in reducing redundant operations.  Both inbound and outbound attachements have cruicial data that needs to be archived throughout a deal process. 

Without this option, i feel this cannot be our long term CRM solution.

artemtour
Occasional Contributor

For some reason hubspot still not decided to implement this feature back and unfortunately that will be the reason for us to stop being a customer. 

It is frustrating to input all manually. 

 

Thanks. 

Artium

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