Allow attachments received in emails to log to CRM

When logging emails to CRM, allow the attachments to be placed into or linked with the Deal or Contact.

HubSpot updates
Allow attachments received in emails to log to CRMHubSpot Product Team
06-19-2018

Bugger, sorry about that! Please use this form instead: https://goo.gl/forms/E5ArmzGTA5EGhpXk2

Allow attachments received in emails to log to CRMHubSpot Product Team
changed to: In Beta
06-19-2018

This is currently in beta! Once ungated for the new functionality, we will not drop email attachments and images from emails that are logged in the CRM. We are planning to roll this out fairly slowly to make sure everything is performant, so if you would like to be a part of the beta, please fill in this form and I'll ungate you: https://goo.gl/forms/E5ArmzGTA5EGhpXk2.

108 Replies
LindaAbraham
Regular Contributor

@ernopyykko Just deafening, frustrating silence.

 

dannyvarley
New Contributor

Why is there no response on this? It was really popular on the old idea platform.


@roarkjanis wrote:

When logging emails to CRM, allow the attachments to be placed into or linked with the Deal or Contact.


 

asimut-dennis
New Contributor

I am honestly also chocked by the absence of this feature! Your servers receive the emails (BCC and Forward) with the attachments, so why exclude the attachments when saving the emails in your system?

Our previous CRM system, Highrise, had this feature of course and I did not expect at all that I had to check that this feature existed in Hubspot CRM as well before we made our choice to switch system...

I really, really hope this feature will be added soon!

Otavio
New Contributor

I agree that this funcionallity is critical. Hubspot should definitely implement it ASAP and the absence of this affects our whole company directly. 

Stuart1
Regular Contributor

Hi There,

 

This really would be helpful and beneficial.

 

Please could it be considered!

2875292
Occasional Contributor

Absolutely critical time-saver for us. We need Hubspot CRM to automatically add anything we attach to an email going out to a client and load it as an attachment in the client's History. Similarly, anythingwe forward in to Hubspot must take any attachments from the forwardede email and load those straight in too. Otherwise it's doubling the workload - send an email, find a file, load it in....so many reasons why this reduces the likelihood of people actually doing it. PLEASE make this feature a priority!

artemtour
Occasional Contributor

 we really need this feature back to track attachments sent to leads, also most customers prefer to receive attachments than links.... 

please get it back to work. Smiley Sad

1jb
New Member

Yep this gets my vote, or a button to add the docs in an email to the crm

simonlunteds
Occasional Contributor

I agree with this suggestion - a drag and drop solution would be a good compromise.

 

Also - the option to tick if you want the attachment logged would be good.

 

I assume this hasn't been implemented as a lot of users are using the free version and lots of attachments would significantly increase the storage required on the cloud.  If this is the case then add it to the Pro version.

Thanks

beck12
Occasional Contributor

Just started using HubSpot.  Couldn't figure out why email attachments weren't showing up in the contact's timeline.  This seriously isn't included in the HubSpot software?  How could this be?  I have to pinpoint emails that originally had attachments and manually upload them to each contact?  That could be a dealbreaker.  This is nuts.  Any update on this?