Allow Super Admin to Delete a Scheduled Email

liangsj

Hi Team, 


Submitting this on behalf of a customer 

 

Sometimes, certain team members would be out e.g. on urgent leave and vacation. Currently, other users can't delete certain scheduled emails on behalf of other users. 

 

Based on the Knowledge Base article (https://knowledge.hubspot.com/email/schedule-a-one-to-one-email-from-the-crm#schedule-an-email-from-...)

To cancel the email send, the user who originally scheduled the email must delete it from the timeline. Hover over the email activity on the timeline and in the upper right, click Delete.

 

It would be nice if the Super Admin can have the ability to delete these conversations. However, I understand that these inboxes are individually connected as personal inboxes and there might be some API limitations surrounding this on the email client's end.