Allow Specific Feedback on Knowledge Base Articles
Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing.
Idealy with the feedback form would allow for the option for both multiselect choices of common issues and open text fields for more specific feedback.
Would be great to be able to see this feedback data from the Knowledge Base Insights dashboard.