HubSpot Ideas

Otterbot

Allow Mentions for all users that have access to an Inbox

Hubspot only allows users on Primary teams to be mentioned in the Comments of an Inbox. Those who are on Additional teams can view the Inbox but cannot be mentioned. We have Super Admins and managers who need to be able to be mentioned across multiple inboxes.

 

This limitation did not used to be the case. It's hard to see what this change helps. If a user has an Additional Team that has Inbox permissions, this user is grayed out in the Inboxes Access settings, so there is no way to allow for mentions without changing the user's Primary team or the entire system of team permissions we had set. Neither can a user be added to multiple Primary teams. 

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