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Status: Delivered
trisaratops
Submitted by on ‎Sep 1, 2017 10:26 AM

Allow Disabling or Customization of Chat Feature on Mobile Displays

Hi there HS Community,

 

It would be nice to have the ability to either disable the Chat (Messages) feature for mobile devices (while keeping it enabled for Desktop) or customize a different visual for mobile vs. desktop, as the default "bubble" is quite large in mobile now. This makes it hard to see the other content on the page unless the visitor hits the X, making it a very interruptive option for them in this view. Just adding a "show circle icon only in mobile" toggle would be perfect, if allowing for further customization would be too much trouble.

 

Thank you for considering,

Sara

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22 Replies
mkaur
Participant
‎Jan 21, 2019 9:12 AM

I had a chat with Hubspot support 10 days back on the same thing, they mentioned me, this feature does not exist and you can write on the community. Can you please share knowledge article or how to use this feature? Here is my ticket number- 2207057

hroberts
HubSpot Product Team
HubSpot Product Team
‎Jan 22, 2019 2:08 PM

Hey @mkaur ! Apologies for the confusion here. This can be accomplished using our "small screen sizes" setting when configuring a targeted message. See https://knowledge.hubspot.com/articles/kcs_article/conversations/create-a-targeted-message > Create a targeted message > Message > Step 6.