Allow Disabling or Customization of Chat Feature on Mobile Displays

Hi there HS Community,

 

It would be nice to have the ability to either disable the Chat (Messages) feature for mobile devices (while keeping it enabled for Desktop) or customize a different visual for mobile vs. desktop, as the default "bubble" is quite large in mobile now. This makes it hard to see the other content on the page unless the visitor hits the X, making it a very interruptive option for them in this view. Just adding a "show circle icon only in mobile" toggle would be perfect, if allowing for further customization would be too much trouble.

 

Thank you for considering,

Sara

HubSpot updates
22 Replies
HubSpot Product Team
HubSpot Product Team

Hi smarcher18,

 

Thank you for submitting your idea. I just wanted to inform you that we already had a similar idea submitted previously and I would encourage you to vote and leave a comment here: https://community.hubspot.com/t5/HubSpot-Ideas/Allow-Disabling-or-Customization-of-Chat-Feature-on-M...

 

You can also find a workaround from other HubSpot users to disable the chat widget on smaller screens.

Falk
New Contributor

Same problem. This should be a general feature.

 

The posted CSS workaround works, thanks a lot jnolette!

markjnor
Occasional Contributor

 To disable the chatbot on mobile would be a great feature to have.  Upvoted!

HubSpot Product Team
HubSpot Product Team
updated to: In Planning

Thanks for submitting this idea! We are currently working on releasing a feature that will allow you to turn off the chat widget completely for certain messages OR just suppressing the welcome message in mobile but still having chat enabled. This should be ready end of November/early December. 

 

Separately, we are starting to work on optimizing the design for mobile chat widget to provide a better experience. This will be later in the year/early 2019. 

 

Thank you for your patience and I will update this as soon as this feature is released! 

specksie
Regular Contributor

Hi @cdewey22, thank you. Just to make it sure: Will it be possible to hide the chat for mobile devices with this release? 

Thank you,

 

HubSpot Product Team
HubSpot Product Team

Hi @specksie

 

Yes, with this release you will be able to hide chat for mobile devices and keep it on desktop. 

 

Thank you, 

 

Cassie

specksie
Regular Contributor

great!

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Hi all - we're very happy to announce that these options @cdewey22 outlined above are now live in your portals! This can be configured on a per targeted message basis, at the bottom of the Message portion of the edit screen, with the heading Small screen sizes

mkaur
Occasional Contributor

I really wanna have this feature

HubSpot Product Team
HubSpot Product Team

@mkaur thanks for your post. We have delievered on most of this request, but would love to understand if there is something else you would looking for?

 

thanks! 

 

Cassie