I would like to suggest the possibilty in Hubspot that custom survey can be also linked to a ticket (or more objects, not only a contact as it is right now) so that we can then produce tickets related reports with feedacks : Show only feedbacks with the Source Ticket = Phone, or with a specific Ticket Category etc...
At the moment :
- Only feedbacks with CES survey are linked with ticket but this survey allow to filter only on the pipeline property to identify the recipients of a survey, which is too light
- Custom survey allow to choose from any property of a ticket related to a contact ... but the feedbacks will be linked only to the contact
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.