Allow Admins to edit Salesforce id fields

robertsitalia

Right now, even through uploads, you cannot update Salesforce id's in hubspot. https://share.getcloudapp.com/p9u5vPLK

 

There are circumstances where this would be really useful. For example if we have to do some work with duplicate data.

 

In our use case, we made some changes in our data structure/usage in Salesforce, so we need to switch out lead id's for contact id's... there are duplicates in there unfortunately. I can't clear these values out and update them however. Rather than using up all our api calls updating the database, my preference would be to do a one time upload through a .csv.

5 Replies
EChan614
Member

Stuck on this same exact issue....

 

 

glider
Member

can't believe this is an issue for integration. the id should be editable as the integration can be on and off! 

smohyee
Participant

This is a sever limitation that takes control away from Hubspot customers and forces them to rely on kludgy workarounds, like adjusting email addresses between SF and HS contacts to force a match for synching.

Just let us specify directly! At the very least API callouts to HS should permit editing of these field values. Please trust your customers to know how to run their own technical processes, thanks.

Mazze
Member | Gold Partner

This is a massive issue. It's extremely frustrating and can be quite difficult to update Contact and Company records with new SalesForce IDs. The only workaround I know of right now is to have HubSpot engineering assist. I'm guessing they are not limited to editing the ID fields like we are. 

For now, there does not seem to be any type of reset button. It looks to be worse to delete companies in HubSpot and let the sync do the work - or to try and correct through a SFDC import. For either to work - the associated Contacts for each Company have to be in place in HubSpot for the platforms to dedup and update the Lead, Contact or Accout ID with SalesForce. 

This whole issue would be resolved if HubSpot simply allowed us to do an offline import to update SalesForce IDs. 

JTrader
Participant

I agree that this is a major roadblock for the proper integration of SF and HS. The issue of not being able to import Salesforce Account IDs is one of, if not the single largest struggles I face. 

 

I second the notion: "Please trust your customers to know how to run their own technical processes, thanks."